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Sometimes customers ask questions. And sometimes they ask the exact SAME F*CKING QUESTIONS over and over again until you’re pretty sure that rabid octopus goats definitely exist and you are actually living in the matrix.

Let’s reduce the insanity factor, shall we?

Sometimes customers ask questions. And sometimes they ask the exact SAME F*CKING QUESTIONS over and over again until you're pretty sure that rabid octopus goats definitely exist and you are actually living in the matrix. Let's reduce the insanity factor, shall we? Click to find out how.

Etsy snippets are this magical little thing that keep me from yelling at my customers daily (and otherwise driving my business into the ground).

I love them so much I’ve even gone so far as to start using them in my gmail. (Seriously, see how you can do it here).

Since every Etsy business is different, let’s review some common scenarios and how you can use Etsy snippets to resolve them.

How to Write Your Snippets

First and foremost: start by reviewing all the Etsy convos you’ve answered for the last two weeks. Are there any questions asked by more than one customer? That’s usually a good sign that you’ll get it again.

Collect these questions and write out the answers with care. Make sure you’re sticky sweet and nice about it… Customers will always respond positively when they feel like you care about them.

Spend time on these answers so you never have to create them again. These little dudes are going to up your productivity big time, so touch them once (do it right the first time) and you’ll never need to do it again.. or have the same Etsy convo again for that matter!

Once you make some standard templates for your shop, here are some uber useful extra ones that you can steal:

Save

Shipping Times

Hi there,

Thanks so much for writing! Here’s some info about shipping times for this item:

Within the US, this item should take 3-5 business days from creation to arriving at your doorstep.

Want your item faster? Get express shipping here: [your link for express shipping]

Here are standard shipping times everywhere:

US 3-5 days

UK 5-8 days

EU 5-8 days

Asia 7-10 days

Australia 7-10 days

*Don’t forget during CHRISTMAS (November 1-Jan 5) these times DOUBLE :)*

Hope this helps! Let me know if you need anything else!

[Your Name]

Where’s My Item?

Hi there!

Thanks so much for writing. I’m sorry to hear that you haven’t received your order yet. All items ship from my studio in [your location], and shipping times are usually [standard times here].

Please note that the postal service can be a fickle being, and sometimes it might take a little longer.

[Optional: Unfortunately, tracked shipping is a paid upgrade, so the only information I have is your item’s dispatch date.]

If you haven’t received your item by [this time frame], I’m happy to send you another. Please get in touch [at this day/time] if your order still hasn’t arrived, and I’ll get you a replacement asap!

Thanks,

[Your Name]

Please Pay Custom Design Fee

Hi there,

Thanks so much for writing, I’d be happy to work with you on a custom [product].

This time of year I get a lot of requests for custom orders, so in order to hold your place in line, I request that you pay a small design fee [price here]. Please note that the amount you pay now will be subtracted from your final order price, so no worries!

[link for design fee here]

This keeps your spot for you and shows me that you’re ready to go!

Once you grab your spot in line, I’ll get started for you immediately 🙂

[Your name]

Express Shipping Needed

Hi there!

Thanks so much for writing 🙂 Based on your time constraints I would recommend you purchase express shipping for your order. This will ensure your items arrive in plenty of time!

Get express shipping here: [Your express shipping link here]

Thanks! Don’t hesitate to let me know if you have any other questions!

[Your Name]

Where’s My Item (Christmas)

Hi there!

Thanks so much for writing. I’m sorry to hear that you haven’t received your order yet. All items ship from my studio in [your location], and shipping times are usually [standard times here].

Please note that the postal service can be a fickle being, and during Christmas all shipping times DOUBLE. It is likely that your item will arrive soon, but please expect delays during holiday delivery times (November through January).

[Optional: Unfortunately, tracked shipping is a paid upgrade, so the only information I have is your item’s dispatch date.]

If you haven’t received your item by [this time frame], I’m happy to send you another. Please get in touch [at this day/time] if your order still hasn’t arrived, and I’ll get you a replacement asap!

Thanks,

[Your Name]

Will Reply in 24 Hours

Hi there,

Thanks so much for writing, I’d be happy to work with you on a custom [product here].

Within the next 24 hours I’ll get back to you with a mock-up so you can see how your [product] will look.

Thanks so much, and don’t hesitate to let me know if you have any other questions in the meantime!

[Your Name]

Custom Order Standard Greeting

Hi there,

Thanks so much for writing 🙂 I’d be happy to work with you on a custom [product here].

I’ve got a sample attached for you below, let me know if it’s what you’re looking for.

Don’t hesitate to let me know if you have any other questions!

Thanks

[Your Name]

For when you just plain need a break, but you don’t want to close the shop

Hi there!

Thanks so much for writing 🙂

I’m currently away for the weekend, but don’t worry, I’ll be back very soon. Once I get home, I’ll be happy to help you with your [product here].

I’ll be returning on Sunday night and I’ll will be answering all messages then! (Don’t worry, you’re on the list!)

Talk soon!

[Your Name]

Create Your First Snippet on Etsy

Let me start by saying: as you may have noticed, Etsy isn’t perfect. Once in a while I’ll add a snippet, and when I go to use it, it’s suddenly missing.

Etsy limits you to 10 snippets, but it does seem that things malfunction occasionally when you get up to 8 or 9.

For that reason, I recommend you start a document in google, dropbox…whatever cloud-based thingy you prefer. You’ll want to access your snippets from anywhere in case Etsy loses one of them (at the very moment you’ll need it most…)

Just be prepared, and keep a backup of your snippets. And hey, if you ever hire a VA or assistant, they can access your snippets too.

Once your document is all ready to go, here’s how to set up your first snippet on Etsy:

Create a New Conversation
Etsy Snippets
Add your message, Press the “Snippets” Button
Etsy Snippets
Name & Save Your Snippet
Etsy Snippets
Click Snippet Name to Insert
Etsy Snippets
Overwrite Existing Snippet w/Pencil
Etsy Snippets
Delete Existing Snippet w/Trash
Etsy Snippets

Give it a shot, make your customers feel loved, and do it all while avoiding the cuckoo’s nest.

Get the Traffic Your Shop Deserves

Hey Guess What? Before I quit my job to sell on Etsy, I was an SEO Consultant for a Fortune 500 Company. I used Etsy tags to get my first 500 sales in less than 6 months. Wanna steal my tricks? Try SEO Bootcamp:

UP NEXT:

Jenni from Fuzzy and Birch

Thanks for Reading!
Hi there, my name is Jenni. You’re reading about the Etsy shop that freed me from the worst job I’ve ever had (and a lifetime of working for somebody else).
Find out what went down here.

Hey guess what? The exact tricks that got me 6-figures sales are waiting for you in the Ultimate Guide to Etsy. This is a 40-page, step-by-step MEGA tutorial that will help you strategize your way to more sales.

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I’m Ready to get focused!
Already have a product online but need to sell more of it to make rent? Figure out what’s clogging up your sales with a FREE Shop Critique, waiting for you on the other side of ⇣ this ⇣ button!